Relevant Automation offers support backed by an
extensive knowledge of our products as well as insight into your unique
installation and business environment. We maintain the latest certifications
and stay aware of the latest product developments and issues. For more
information, call (919) 554-1919.
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To schedule an on-site support appointment -
Call (919) 554-1919 option 1
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For technical support - Call (919) 554-1919 option 2
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Email Support -
support@relevantautomation.com
Our standard support rate for clients not on a support
contract is $175 per hour plus any applicable travel expenses.
Relevant Automation Support Options
We offer a number of support options to
suit your needs. Don't see the right package for you? We can
customize a plan just for your company.
Strategic CRM Support Solutions -
Solutions for the company that grows with its customers. Continuous
improvement comes standard.
Express CRM Support
Solutions - Solutions for the
company that wants someone to turn to when they need answers
Implementations can be
tough. The Project Support Plan offers you the peace of mind that the
project will be backed by experience and dedication. With our extensive knowledge of the product and experience
with implementations of all sizes, let us help you with your project
implementation.
Here is what you will receive with the Project Support Plan:
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Strategic On-site Consulting
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Strategic Phone Support
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Receive
discounted rate of $150 per hour when additional on-site consulting hours
are needed
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Unused hours in one month may be
carried over to the next month
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Click Here
for pricing
Add-ons:
The possibilities are endless! For the business that is
looking to get more from its CRM system, the Standard Support plan is designed
for serious results. With 8 hours a month to use towards growing your
business, refining your processes, and making your team members more efficient,
this support plan has it all.
From web-based trainings for your new recruits to system
maintenance to application customization, we can help you grow your business
through more meaningful interactions with your customers.
Here is what you will receive with the Standard Support Plan:
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Strategic On-Site Consulting
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Strategic Phone Support
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Receive
discounted rate of $155 per hour when additional on-site consulting hours
are needed
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Unused hours in one month may be
carried over to the next month
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Click Here
for pricing
Add-ons:
With phone support and 8 hours per quarter of on-site,
consulting, or system admin hours, the Basic Support Plan will help you grow
your business through continuous improvement. Use the hours however you
want – no limitations here.
Here is what you will receive with the Basic Support Plan:
Add-ons:
Combine a condensed version of three popular support areas and
you have the Express Bundle. With this plan you receive:
No more worrying about finding time to train your new employees
on your CRM application - No more worrying about performing system maintenance
- It’s all taken care of. The Express Bundle is ideal for the business
that needs just a little more than basic phone support.
Quarterly System Maintenance includes logging into your system
remotely and checking the overall health of the database and server. This
would include purging logs, verifying disk space, restoring a backup to
verify the backup is working, checking the SQL logs, and performing
any SQL maintenance required. In addition we will identify any
patches that your system requires.
Quarterly End-User Training gives you the opportunity to train
new recruits or refresh your existing users' skills via our web-based
training. These two hour training sessions provide convenience and
value. Have as many users attend as you like. We keep your agenda
on file and offer you one hour per quarter to develop a new agenda that covers
new topics.
Add-ons:
For those customers who have laptop users that
sync, get the support you need for your sync process in addition to basic phone
support. Managing the sync process can be time-consuming. Save
yourself time; let us be your go-to group when sync and other GoldMine issues
come up.
Express Phone Support includes unlimited support
via phone, email, and logging on remotely if needed. Consulting,
training, on-site visits, and system admin hours are charged at a higher rate.
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This option comes with sync support for up to 10 users
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For more than 10 users on sync, call us for a quote
tailored for your setup
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Includes unlimited phone and e-mail
incidents which require one hour or less
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Logging in remotely available as
needed
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Click Here
for pricing
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Support
activities include:
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Resolving
unexpected technical issues
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Answering
questions for system administrators
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Assisting end users in cases where
system administrators are unable to resolve an issue
Add-ons:
Designed for the
customer who just needs someone to turn to when they need questions answered or
an issue resolved, the Phone Support option offers the basics in quality
support.
Express Phone Support includes
unlimited support via phone, email, and logging on remotely if needed.
Consulting, training, on-site visits, and system admin hours are charged
separately.
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Includes unlimited phone and e-mail
incidents
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Logging in remotely available as
needed
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Support
activities include:
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Resolving
unexpected technical issues
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Answering
questions for system administrators
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Assisting end users in cases where system
administrators are unable to resolve an
issue
Add-ons:
The Continuing Education Webinar program is a new and exciting
addition to the Relevant Automation support lineup. The course is held
over the web allowing you to learn more about GoldMine right from your desk.
Benefits:
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Train new system administrators right away
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Cross-train additional staff members to backup your
system administrator at no extra cost
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Learn the different applications and apply them
to your specific needs
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Leads to happier sales staff and end users
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Cultivate internal support
Topics
for the sessions will include:
How
Does it Work?
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Classes are held weekly for
1 hour including a Q & A session
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Held in Webinar style format with all
participants interacting with instructor
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All participants will receive an
e-mail with log in and conference call instructions
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Since you sign up as a company, you can have as many
participants from your company as desired. However, only one
connection per company is guaranteed, so
sharing may be required
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Make
up sessions of the previous week’s topic
are held after the normal weekly session
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$300 per month for non-support
customers. $175 for support customers
Click on a support package to learn more.
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Strategic CRM |
Express CRM
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| |
Project Support |
Standard Support |
Basic Support |
Express Bundle |
Sync Support
|
Phone Support |
| Phone Support |
Strategic |
Strategic |
Strategic |
Express |
Express |
Express |
| System Admin |
a |
a |
a |
Special |
- |
- |
| Training |
a |
a |
a |
Special |
- |
- |
|
Consulting |
a |
a |
a |
- |
- |
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| Consulting, Admin & Training Hours |
32 hours/ month |
8 hours/ month |
8 hours/ quarter |
Special |
Special |
- |
| Investment per Month |
$4650 |
$1200 |
$425 |
$350 |
$269 |
$159 |
| Additional Hours |
$150 |
$155 |
$165 |
$165 |
$165 |
$165 |
| Included Benefit |
5% Discount on
Upgrades |
| Included Benefit |
10% Discount on
New Licenses |
| Included Benefit |
15% Discount on
Competitive CRM products |
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Add-Ons
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| Continuing Education for System Administrators
*NEW* |
$300 $175 per
month
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| Support for Sync Process (up to 10 users) |
$100 per month
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| Additional Sync Users (over 10 users) |
Call for Quote
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| Additional Trainings for Express Bundle (repeat of session) |
$250 per training
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| New Training session for Express Bundle (new agenda) |
$375 per training
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| Examples of Services |
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Phone Support |
Training |
| Strategic |
System Administrator Training |
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Assisting system administrators
with system process questions
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Assisting system administrators with
end-user support issues
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Resolving unexpected
technical issues
|
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| Express |
End-User Training |
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Resolving unexpected
technical issues
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Answering questions for
system administrators
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Assisting end users in cases where
system administrators are unable to resolve an issue
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Logging in remotely to resolve the
issue
|
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Customized training for your business and your processes - we build the agenda
around you
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In-person and on-line training sessions available
|
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System Administration |
Consulting |
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Implement Strategies
from Planning Session
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Data Conversion
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Data Cleaning
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Customizing Your CRM
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Territory
Re-alignment
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Creating New Filters
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Creating New
Templates
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Updating field
automation/automated processes
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Notebook
Installations
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Sync Admin
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Documentation
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Creating a New User
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Workstation Setup
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Disaster Recovery (provided outside of
business hours on emergency basis)
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Project Planning and Management
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Process Automation
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Process Improvement
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Assistance with application adoption
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Custom Programming
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Custom programming to create the
applications that are designed especially for your business and process is
available. Gain efficiencies and broaden the reach of your CRM system.
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Notes
· Additional charges apply
for travel expenses for
on-site support outside of Wake, Durham, Guilford, Forsyth, and Alamance counties in
North Carolina
· Thirty
(30) days notice is required to terminate support or change to another
support plan. Notice of termination of support must be in writing.
Client's account must be paid in full prior to termination.
· Unused
hours can not be refunded.
· The
first monthly payment will be due upon signature of the support agreement.
Monthly payments are due 10 days in advance.
· Relevant
Automation reserves the right to terminate support agreement in the event
that phone support is abused.
· Support
is available to customers without a support agreement for $175/hr, plus
expenses. Phone support is billed per minute for the actual time
used. On-site appointments scheduled in advance require a 4 hour
commitment. Exceptions can be made to the minimum in certain
circumstances.
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