Soffront Sales is a comprehensive sales force automation application. Track leads from initiation to closure. Forecast better and manage your opportunities effectively. Identify and focus on the most profitable opportunities. Cross sell and up sell your customer base. Define and follow the sales process that works for you. Click here to learn more about this product.

Soffront Marketing provides a closed loop solution for campaign planning, execution and results measurement. Plan multi-channel campaigns with a configurable workflow for design, approval and rollout. Collaborate with multiple departments and create a cross functional action plan. Automatically capture and transfer the leads from web based campaigns. The prospects who register to download a whitepaper or attend an event are part of the integrated CRM database. Assign the leads from various campaigns (Web or Email or Tele-marketing) automatically. Measure the results of the campaign in real-time to get a handle on campaign ROI. Monitor the results continuously and improve marketing ROI.  

Soffront Customer Helpdesk helps manage customer support tickets from submission to resolution. Create tickets and assign them to support reps automatically. Define the support process you follow. Dynamically generate action buttons that guide customer support reps through the defined process. Know where every ticket stands in the resolution process and ensure no ticket slips through the cracks. Access account and contact information related to the ticket. Send an electronic survey to measure customer satisfaction, when a ticket is closed. Generate reports to measure CSR productivity.  Click here to learn more about this product.

• Marketing Automation

• Sales Automation

• Customer Support

• Employee Support

• CRM Portal