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The Commence Application Suite offers a powerful CRM solution
that will make your company a more effective sales and service
organization. Designed specifically for small to mid-sized
companies, the Application Suite consists of a comprehensive set
of integrated applications for sales, marketing and customer
support. The applications share a single unified database and
workflow engine that ensure that all data captured by phone,
fax, e-mail or the web is accessible to the people and
departments who need it to effectively do their jobs.
We understand the challenges that face
growing businesses and offer a feature rich CRM solution that is
easy to implement, easy to use and cost efficient to maintain.
Our technology, applications, implementation services and
support are designed to make CRM
work for YOU.
Commence Overview
Commence Corporation
helps small to mid-size companies automate and enhance the
internal business processes that directly affect your
relationship with:
- Customers
- Vendors
- Suppliers
- Business Partners
A Powerful,
Affordable CRM Solution
The Commence Application Suite
is the first ready-to-use solution with the functionality
and flexibility of the big guys at an affordable price. The
product allows you to capture, consolidate and share information
with the people and departments who need it to effectively do
their jobs, whether they work in-house or remotely. And Commence
Application Suite is the only solution that may be deployed
in-house or as a
hosted managed service.
How it works:
With the Application Suite, information is captured at
the point of contact, whether via telephone, fax, e-mail or the
web. This information is then stored in a central database where
it is immediately accessible to all authorized employees
throughout the enterprise. Employees are provided with a
complete profile of information for customers, prospects,
vendors, suppliers or authorized resellers. This allows your
staff to share vital customer information and provides them with
the ability to more effectively sell and service your customers.
Unlike simple contact managers that store information as a
contact name, the Application Suite operates under an
account-centric business model. Information such as
contacts, addresses, service contracts, history, expenses,
opportunities, products, service tickets, attachments, calendars
and to do's are all associated with the Account and immediately
accessible to the end user with the click of the mouse. The
result is that your staff is able to view a complete snapshot of
all transaction activity associated with the account. Each of
these functions, along with an extensive reporting capability,
is incorporated into a suite of applications for:
- Contact Management
- Marketing and Campaign Management
- Sales Management, Opportunity Management & Lead Generation
- Time Management
- Customer Support & Help Desk
The
Benefits: The Commence Application Suite will help
your organization efficiently manage information. By providing
immediate access of vital customer information, the Application
Suite will significantly improve your ability to manage customer
relationships. Your organization will experience additional
cross selling opportunities and enhanced customer satisfaction.
With the Application Suite you will realize:
- Consolidation of vital customer, supplier or authorized
reseller information.
- A complete profile (including history) of this
information, immediately accessible by all authorized
personnel.
- Sharing of information across the enterprise, including
field sales and service representatives, as well as employees
working remotely.
- Detailed reporting and analysis of information.
- Significantly enhance your ability to more effectively
sell and service your customers.
Commence Differentiators
CRM solutions don’t have to cost an arm and a leg. While many
vendors are trying to scale down overly complex solutions to
meet the needs of the growing small to mid-size market, Commence
Corporation has spent more than a decade providing comprehensive
affordable business solutions to these growing businesses. We
understand your requirements for:
- Comprehensive Functionality
- Rapid Deployment
- Ease of Use
The following documents will help you to better understand
what differentiates Commence from competitive products. Read
them, evaluate our solutions and talk to our customers. You will
find that Commence delivers real value and a rapid return on
your investment. Perhaps that is why thousands of small to
mid-size companies around the world rely on Commence every day
to manage customer interaction.
More Information
To view the core features of the Commence
Application Suite, please visit the individual application areas
specified below:
To view additional features of Commence
products, please visit the following areas:
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