For those customers who have laptop users that sync, get the support you need for your sync process in addition to basic phone support. Managing the sync process can be time-consuming. Save yourself time; let us be your go-to group when sync and other GoldMine issues come up.

Express Phone Support includes unlimited support via phone, email, and logging on remotely if needed. Consulting, training, on-site visits, and system admin hours are charged at a higher rate.

• This option comes with sync support for up to 10 users
• For more than 10 users on sync, call us for a quote tailored for your setup
• Includes unlimited phone and e-mail incidents which require one hour or less
• Logging in remotely available as needed
• Support activities include:
  • Resolving unexpected technical issues
  • Answering questions for system administrators
  • Assisting end users in cases where system administrators are unable to resolve an issue

Add-ons:

• Continuing Education for System Administrators