Designed for the customer who just needs someone to turn to when they need questions answered or an issue resolved, the Phone Support option offers the basics in quality support.
Express Phone Support includes unlimited support via phone, email, and logging on remotely if needed. Consulting, training, on-site visits, and system admin hours are charged separately.
- Includes unlimited phone and e-mail incidents
- Logging in remotely available as needed
- Support activities include:
- Resolving unexpected technical issues
- Answering questions for system administrators
- Assisting end users in cases where system administrators are unable to resolve an issue
Add-ons:
- Support for Sync Process
- Continuing Education for System Administrators