Basic Support

With phone support and 8 hours per quarter of on-site, consulting, or system admin hours, the Basic Support Plan will help you grow your business through continuous improvement. Use the hours however you want – no limitations here.

 Here is what you will receive with the Basic Support Plan:

  • Strategic On-Site Consulting
    • 8 consulting hours per quarter of on-site or remote assistance
  • Strategic Phone Support
    • support for system administrators via phone and email
    • all calls or email requiring an hour or less are included and do not deduct from the 8 hours per quarter

Add-ons:

  • Continuing Education for System Administrators
 Support Articles

One of the biggest misconceptions we see in the use of CRM packages to connect with customers is that e-mail marketing is a cost-free way to reach out. 

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Sometimes an Automated Process can get you 95% of what you need, especially for processing a newly imported lead . . . and yet sometimes you need just a little more than it can provide.

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You can now take control of your security needs in GoldMine. Frequently customers want to curtain records by territories.  The User Group Security program can help!

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For those of you who have not upgraded to Office 2007, there is a way to use Office 2000, 2003 or XP to open Office 2007 documents.
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We are now offering Block Hour Agreements which enable you to purchase a block of hours in advance at a discounted rate.

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