If you use or are considering using GoldMine you can count on Relevant CRM to provide a deep understanding of the GoldMine product and its capabilities. The product is easy to use, simple to implement and has the sophistication that your business requires. We have been working with GoldMine since 1995 in just about every type of industry out there. We have helped sales manager to achieve their goals quarter after quarter, outside reps to remember and manage more customers, inside reps to sell big ticket items over the phone, universities to bring in new students, social workers to support families and just about everything else in between. GoldMine and Relevant CRM have the staying power to grow with your business. Contact us to further discuss GoldMine!
Gain insight, increase knowledge… achieve better results!
GoldMine Premium Edition 9.0, the latest release to the award winning GoldMine CRM Solutions product line. GoldMine Premium Edition: Gain insight, increase knowledge… achieve better results!
A Customer Relationship Management solution should provide you real-time access to your customer facing team’s processes, as well as an easy, quick view into the state of your client interactions. Static reports and analysis in the past were acceptable, but with today’s constant changing business landscape and the ever growing need for information, instant views into your data is vital for you to make those important day to day decisions. With GMPE 9.0, you can do just that!
Take a test drive of the latest GoldMine application to see the product in action - GoldMine Premium Edition Test Drive Program.
Try GoldMine in your environment to see how it can work for you - Download a 30 Day Trial of GoldMine.
New in GoldMine Premium Edition 9.0
GMPE 9.0 provides instant access to all CRM data and improves user productivity with feature enhancements and product additions that include:
Complete CRM Dashboards
Provides instant access into GoldMine data. With Dashboards clients may quickly view sales, marketing and customer service business information for quicker response time to clients. Dashboards may also be copied, edited, or added by clients so their exact business needs can be matched with these powerful real-time analysis tool. GoldMine dashboards are also action oriented so users can drill into the actual transaction records for real time decision making!
Microsoft Outlook Integration
Robust integration provides users a preview of GoldMine information directly from Outlook without having to switch back and forth between the two applications. GoldMine information is not only viewable, but users can drill into GoldMine records for edits or further business follow-up. This powerful integration helps improve user adoption and knowledge sharing across the company.
Relationship Management
· GoldMine Premium Edition consolidates customer information in one convenient location, which enables sales, service and marketing teams to view consistent data and similar facts across all facets of the organization
· Contact list views include preview panes for quick navigation to detailed information of any contact. Contact record tabs can be reordered per user specific requirements and more can be displayed on the screen for added information
· Gain a holistic view of any customer maintained in GoldMine to effectively communicate with the entire client base
· Daily Activity Management features enable all users to manage day to day tasks and email conversations
· Activity List preview pane visually displays open and closed activities, email communications and more
· Quickly schedule calls, appointments, and to-do’s for any contact with the click of a button
· Calendar views provide insight into each users daily, weekly and monthly activities. Group calendars enable managers to view subordinates calendar information
Sales Management
Opportunity Management
· GoldMine helps sales agents and sales manager maintain a consistent selling process with visible results
· Assists account representatives in determining which markets they sell most effectively, which competitors they have a higher chance of winning against, and what sales activities and tactics can help shorten a sell cycle for optimal customer wins
· Quickly create Projects based off of opportunity information. GoldMine allows you to track detailed information about the clients, project status, source, and timeframe of any project
Forecast Management
· Forecast features allow managers to view each opportunity in the system and enable all levels of management understand the big picture, to help keep sales cycles on track
· Compare actual sales and forecasted sales vs. quota so users stay focused on reaching their sales quotas
· Administer forecast pipelines in real-time for the greatest revenue impact
Marketing Automation
Campaign Management
· Improve marketing effectiveness and target the right contacts for each campaign by using intuitive campaign creation features in GoldMine
· Better understand your customer targets and marketing activities.
· Campaign wizard helps lists contacts which qualify for specific campaigns, automatically generate each user’s activities and helps marketing managers create and initiate email campaigns.
Lead Management
· Analyze the value of various lead characteristics using the Leads Analysis tools in GoldMine Premium Edition
· Automated process helps automate common business tasks such as sending emails, updating lead information, or scheduling lead activities
· Track sales for closed loop reporting and campaign effectiveness
Support
Case Management
· Customer Service and Support functionality enables tracking, resolution and reporting of service requests resulting in improved client satisfaction and better customer retention
· Customer service center permits all support agents to accept incoming service requests, be alerted with upcoming and urgent cases, and share client information across support teams
· Places important client information in the hands of your service agents so they can resolve service request quickly and accurately
Knowledge Base
· GoldMine users can leverage powerful Knowledge Base features to help analyze and resolve customer service issues
· Supports an organizational content structure for all teams to access, as well as, each user can develop their own, individual knowledge base content
· Easily store content in comprehensive file and folder formats, and search knowledge base by keywords, topics and more
Look Deeper Inside Premium
User Interface
· Modern look and feel makes GoldMine Premium Edition easier to learn and use
· Tabbed view provides quick navigation between open windows in GoldMine
· Enhanced left hand navigation bar allows direct access into major features
· Contact record display enables more customizability
· Organization chart within contact relationships tab visually displays organization structure and roles
· Contact list preview panes for quick navigation to detailed information
· Recently Viewed box displays records just recently accessed in GoldMine
· Contact Search Box is always present for faster access into contacts
· User configurable grid controls, such as, Group By, Summary and Filter mechanisms
· Activity List allows users to easily manage open and closed activities, email communications and more.
· Auto-complete capability improves speed and accuracy in field data entry
· Tip of the day helps users learn about the features of GoldMine
Dashboards, Analytics & Reports
· GMPE 9.0: Complete CRM Dashboards for marketing, sales and customer service
· Real-time and historical analysis
· GMPE report center contains many out of the box reports to analyze various aspects of GoldMine data
· Leverage third party reporting tools such as Microsoft SQL Reporting Services or Crystal Reports
Contact us for more information and to discuss how GoldMine can work for your business.