The concept of Net Promoter Score is simple… it is a research tool used to gauge customer satisfaction and loyalty. It asks the question, “What is the likelihood you would recommend our company to a friend or colleague?” Research has shown that a company’s rate of growth is directly correlated with the probability of endorsement from customers. This score provides useful insight that can help you increase your customer satisfaction, and this information is inserted directly into Microsoft CRM by means of your current connector.

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April's imageSource magazine features Relevant CRM in the article "CRM Trends for 2012 that Drive Success", written by our own Harry Shaughnessy! Learn more about CRM Mobility, Extended Relationship Management, and Everyday Analytics in CRM. Click here to read the full article.

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Relevant CRM will attend ITEX 2012 on April 18-19 at The Mirage in Las Vegas, NV. ITEX is the largest and most comprehensive tradeshow for the office equipment industry in North America. Relevant CRM has provided Microsoft CRM and GoldMine solutions tailored to the Office Equipment industry for the past 7 years. With our industry and CRM experience, we know we can help grow your customer base and profitability. Visit us at ITEX booth 813 to learn more!

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Microsoft Dynamics CRM 2011 offers an internet-facing deployment (IFD), just like the previous version. Well, not exactly like the previous version -- you can still set up your CRM deployment to be accessible from the internet for your mobile users, but the process of setting it up is significantly more complicated. CRM 2011 takes advantage of Active Directory Federated Services (ADFS), a standards-based technology for controlling security access to internet services. So, you'll have to set up ADFS on your network, and you'll also have to buy an SSL certificate for your CRM server (which is a good idea anyway).

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Our consultants successfully completed the Partner Certification Training Course last week and are knowledgeable on the installation and configuration of CWR Mobility. Give us a call today at 919-554-1919 to become mobile with Microsoft CRM.

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Relevant CRM's President & CEO, Harry Shaughnessy, is featured in a Small Business Insight of the Triangle article today! Entitled Techies Can Sell, Too!, this article spotlights how Harry built his business around CRM, how it has evolved over time, and how Relevant has dealt with the market downturn and shifts in corporate strategy.

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Come join us for dinner and a movie at the 2011 e-automate User Group meeting! On Monday evening (October 10th), we will be hosting a get together at the movie theater (Brewvies) a little over a block from the Sheraton in Salt Lake City, Utah. We will start at 7:30 PM with dinner followed by a movie. If you are on Facebook, come on over to the Relevant CRM page and RSVP to the “EUG Night at the Movies with Relevant” event. If you are not on Facebook and want to attend, email us here and let us know if you will be attending.

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Relevant CRM will be attending the 2011 Digital Gateway e-automate User Group (EUG) meeting October 10-14 in Salt Lake City, Utah. We will be highlighting our mobility solutions for Microsoft Dynamics CRM and GoldMine. Stop by and say hello to Harry and Joey, and we can show you how to make your sales team more effective with CRM while away from the office.

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Relevant CRM to Offer Advanced Business Solution for Office Equipment and Heavy Equipment & Material Handling Industries based on Market-Leading Mobility Software from CWR Mobility

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Relevant Automation will attend ITEX 2011 on March 22-23 at the Walter E. Washington Conference Center in Washington, D.C.

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