Relevant CRM will be attending the 2012 Annual MHEDA Convention and Exhibitors' Showcase on May 7th! Come visit us in Booth #102, located next to DIS (Dealer Information Systems) near the show entrance. Relevant CRM has been providing CRM solutions for the Material Handling, Heavy Equipment, and Lift Truck industries since 2003.

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The concept of Net Promoter Score is simple… it is a research tool used to gauge customer satisfaction and loyalty. It asks the question, “What is the likelihood you would recommend our company to a friend or colleague?” Research has shown that a company’s rate of growth is directly correlated with the probability of endorsement from customers. This score provides useful insight that can help you increase your customer satisfaction, and this information is inserted directly into Microsoft CRM by means of your current connector.

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April's imageSource magazine features Relevant CRM in the article "CRM Trends for 2012 that Drive Success", written by our own Harry Shaughnessy! Learn more about CRM Mobility, Extended Relationship Management, and Everyday Analytics in CRM. Click here to read the full article.

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Relevant CRM will attend ITEX 2012 on April 18-19 at The Mirage in Las Vegas, NV. ITEX is the largest and most comprehensive tradeshow for the office equipment industry in North America. Relevant CRM has provided Microsoft CRM and GoldMine solutions tailored to the Office Equipment industry for the past 7 years. With our industry and CRM experience, we know we can help grow your customer base and profitability. Visit us at ITEX booth 813 to learn more!

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Microsoft Dynamics CRM 2011 offers an internet-facing deployment (IFD), just like the previous version. Well, not exactly like the previous version -- you can still set up your CRM deployment to be accessible from the internet for your mobile users, but the process of setting it up is significantly more complicated. CRM 2011 takes advantage of Active Directory Federated Services (ADFS), a standards-based technology for controlling security access to internet services. So, you'll have to set up ADFS on your network, and you'll also have to buy an SSL certificate for your CRM server (which is a good idea anyway).

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Our consultants successfully completed the Partner Certification Training Course last week and are knowledgeable on the installation and configuration of CWR Mobility. Give us a call today at 919-554-1919 to become mobile with Microsoft CRM.

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Relevant CRM's President & CEO, Harry Shaughnessy, is featured in a Small Business Insight of the Triangle article today! Entitled Techies Can Sell, Too!, this article spotlights how Harry built his business around CRM, how it has evolved over time, and how Relevant has dealt with the market downturn and shifts in corporate strategy.

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Relevant CRM has received the QuoteWerks® Solution Partner of the Year award! We were named the #4 Worldwide Partner for 2011. We are privileged to earn this distinction and look forward to working with current and future customers on their QuoteWerks® needs. Contact us for more information and to get started using QuoteWerks®!

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Relevant CRM to Offer Advanced Business Solution for Office Equipment and Heavy Equipment & Material Handling Industries based on Market-Leading Mobility Software from CWR Mobility

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Relevant CRM recently joined the Material Handling Equipment Distributors Association, or MHEDA. MHEDA is a trade organization that exists to improve the proficiency of independent material handling equipment distributors. Similar to MHEDA's mission, Relevant CRM works to improve the sales process of material handling distributors, delivering flexible and comprehensive solutions through integrations with Microsoft Dynamics CRM and GoldMine. Our partnership with MHEDA will allow us to:

• Educate distributors on the importance of having a productive sales team using CRM
• Provide customized CRM solutions to a larger number of heavy equipment and material handling distributors.

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