GoldMine has released its newest version, GoldMine 9.2 Premium Edition, which integrates CRM with social networking! This will help your company better manage business relationships with potential and current customers. Give Relevant CRM a call at 919-554-1919 or email us for all of your GoldMine needs!

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Are you ready for some football? Come join us for Monday Night Football on the big screen at the e-automate User Group meeting! On Monday evening (October 15), we will be hosting Monday Night Football (after the Vendor Reception) at Brewvies Cinema Pub a little over a block from the Sheraton in Salt Lake City, Utah. Denver Broncos vs. San Diego Chargers. FREE FOOD AND DRINK! Just walk on over after the reception is finished... come see us in our booth for more details.

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October 14-16: QuipWare User Group in Denver, CO
October 15-18: e-automate User Group in Salt Lake City, UT

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A series of Quick Tip videos for GoldMine is now available on YouTube! There are several videos covering Dashboards, Customizing Fields, Universal Search, Workflows, and Managing Future Prospects. You can also view informational videos on Business Best Practices and GoldMine Premium Edition 9.0 new features.

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Want an easy way to keep up with the latest at Relevant CRM? Follow us on LinkedIn! For office equipment dealers, we have created a group called "Relevant CRM Office Equipment User Group". This is a great forum for discussing your CRM solution with other dealers... recommendations, what works for you, what you would like to see improved, or any new CRM products and features you would like to see. We are excited to see active discussions and feedback! Click here to visit our LinkedIn company page. Don't forget to search for our Office Equipment User Group and request to join!

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Relevant CRM will be attending the 2012 Annual MHEDA Convention and Exhibitors' Showcase on May 7th! Come visit us in Booth #102, located next to DIS (Dealer Information Systems) near the show entrance. Relevant CRM has been providing CRM solutions for the Material Handling, Heavy Equipment, and Lift Truck industries since 2003.

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The concept of Net Promoter Score is simple… it is a research tool used to gauge customer satisfaction and loyalty. It asks the question, “What is the likelihood you would recommend our company to a friend or colleague?” Research has shown that a company’s rate of growth is directly correlated with the probability of endorsement from customers. This score provides useful insight that can help you increase your customer satisfaction, and this information is inserted directly into Microsoft CRM by means of your current connector.

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April's imageSource magazine features Relevant CRM in the article "CRM Trends for 2012 that Drive Success", written by our own Harry Shaughnessy! Learn more about CRM Mobility, Extended Relationship Management, and Everyday Analytics in CRM. Click here to read the full article.

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Relevant CRM will attend ITEX 2012 on April 18-19 at The Mirage in Las Vegas, NV. ITEX is the largest and most comprehensive tradeshow for the office equipment industry in North America. Relevant CRM has provided Microsoft CRM and GoldMine solutions tailored to the Office Equipment industry for the past 7 years. With our industry and CRM experience, we know we can help grow your customer base and profitability. Visit us at ITEX booth 813 to learn more!

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Microsoft Dynamics CRM 2011 offers an internet-facing deployment (IFD), just like the previous version. Well, not exactly like the previous version -- you can still set up your CRM deployment to be accessible from the internet for your mobile users, but the process of setting it up is significantly more complicated. CRM 2011 takes advantage of Active Directory Federated Services (ADFS), a standards-based technology for controlling security access to internet services. So, you'll have to set up ADFS on your network, and you'll also have to buy an SSL certificate for your CRM server (which is a good idea anyway).

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